The obstacle becomes the way

Cognita Journal 25: Unlocking KM success in uncertain times; spreading the word; party tune.

A couple of items in the news recently are evidence that the MVP KB approach I talk about in my book is the right idea at the right time.

The first was a story in the Guardian from a couple of weeks ago, about how uncertainty in the economic/political arena is slowing hiring. It’s something backed up by a client of mine, who has been unable to fill a knowledge management role in their organization due to a hiring freeze because of the uncertainty. (I’ll include a link to the Guardian story and other news sources in the “Something to read” section below.)

Last week, I came across an article at Smart Customer Service that discussed why many knowledge management initiatives fail:

“Less than half of organizations have dedicated roles for knowledge management, yet successful KM programs require intentional investment in staffing, communication, reporting, and recognition.”

Logic would seem to dictate that if hiring is slowed or frozen, most KM programs will be unsuccessful. But the MVP KB appr…